• We accept returns of glasses that are not damaged or scratched within 7 days of purchase for a refund or exchange.
• You must send the parcel back to us using any courier service at your own cost.

1. Repack the Parcel

Pack the item properly so it doesn’t get damaged during delivery. Damaged items will not be accepted.

Also, include a slip with:

• Your name (used when placing the order)

• Your phone number

• Your order details

2. Send the Parcel

Return the parcel using any traceable courier service at your own cost to the address below:

Name: Peachmart Returns Department
Address: Near Akram Traders, Kachari Chowk, Jhang
Phone: 0315-7669777 (10:00 AM – 5:00 PM, Monday to Saturday)

3. Wait for Our Call

Once we receive your parcel, our team will contact you. Your refund or exchange will be processed within 2–3 working days.

For customized glasses, please note the following refund terms:

• If the provided prescription is correct but we are unable to deliver lenses accordingly, a full refund (including frame and lenses) will be issued.

• If the prescription is incorrect and lenses have been made based on that, only 50% of the total amount will be refunded.

• In general cases where the customer no longer wants the glasses and the prescription is valid, only the frame amount will be refunded. The lens cost is non-refundable.